Corinthian Colleges Inc.
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Santa Ana,
CA
Location: Campus Support Center (Corporate Headquarters) - Santa Ana, CA
Req #: 10-0801
This is a part-time position.
General Duties:
* Responsible for contacting all CCi student loan borrowers at all CCi schools to assist them while in grace and/or delinquency status in order to effectively produce reductions in the cohort default rate as determined acceptable by Federal regulations, industry standards and CCi management.
* Perform inbound and outbound calls in an auto-dial environment, assist student loan borrowers with questions, counsel borrowers on payment plans, deferments and forbearances and insure borrower commitment and follow-through.
* Responsible for coordinating contact with third-parties such as lenders, servicers and guarantee agencies and student loan borrowers.
Requirements
* Excellent customer service skills.
* Be able to maintain acceptable call quotas while demonstrating exceptional levels of customer service and providing worthwhile and measurable assistance to borrowers.
* Insure accurate and complete data management.
* Improve cohort default rate and projections through call center activities.
* Understanding of cohort default rate calculations, Federal Family Education Loan Program preferred but not required.
* Collections and/or call center experience preferred but not required.
* Perform other duties as needed.
Qualified candidates ONLY-apply online for consideration and the potential opportunity to work with a dynamic and growing company.
Santa Ana, CA
Santa Ana, California
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