Corinthian Colleges Inc.
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City of Industry,
CA
Everest College - City of Industry, CA Campus
Req #: 09-2362
SUMMARY:
Support the Academic Department and online student retention by providing online students an opportunity to discuss issues and concerns and participate in problem solving. Plan, implement, and direct programs and services that assist online students to re-enter, continue, and complete their academic programs. Assist online students to successfully complete online courses. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the online student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements.
PRIMARY RESPONSIBILITIES:
* Plan, implement, and direct programs and services working with Student Services that assist online Students to re-enter, continue, and complete their academic programs.
* Evaluate and resolve online student issues with instructors and coordinate information between the instructors and online students.
* Assist online students with online orientation by providing instruction to log in, password and user information and assist with computer log in problems.
* Contact online students who do not log in during first week of classes to determine reason and assist online students with any issues.
* Assist with registration of online students.
* Manage text book allocation for Online classes.
* Contact online students who do not turn in homework or who have not logged in recently to determine reason and assist online student with any issues.
* Maintain support to online students and instructor email address issues.
* Maintain current online student tracking system.
* Supply Academic Department with online student Information for incorporation into Institutions student files when required.
* Evaluate transcripts and ensure transfer credits are updated in SAS system and on audit sheets.
* Assist in monitoring and evaluating audit sheets in conjunction with the Dean and/or Academic Program Directors.
* Monitor student’s rate of progress using SAS.
* Compare online data system with SAS system ensuring student information is located in both systems.
* Promote online class offering during each student orientation and answer various questions in regard to online classes.
* Advertise online class offering through Institution bulletin boards.
* Provide online class offering listings to the Academic Dean, Academic Programs Directors, Instructors and students.
* Assist student requesting to drop by determining reason for withdrawal and attempt to keep the student enrolled by lightening class load, etc., and assist students requesting to drop by explaining the drop procedures and processing drop paperwork.
* Phone all online students that have withdrawn to establish reason for withdrawal and possibility for re-entry.
* Participate in various meetings and conference calls to improve online delivery.
* Perform other duties and responsibilities as assigned.
* The duties and responsibilities listed on page one are representative of the nature and levels of work assigned and are not necessarily all-inclusive.
Requirements
* High School diploma or equivalent.
* 2 to 3 years academic experience.
* The years of experience may be waived at the sole discretion of the College President so long as the incumbent meets the accreditations, State and Federal requirements necessary to hold the position.
* Work is normally performed in a typical interior/office work environment that requires normal safety precautions.
* The work is Sedentary, typically employee sits comfortably to do the work.
* There may be some walking; standing; bending; carrying of light items such as paper or books.
We offer competitive compensation and an excellent benefit package including a comprehensive healthcare program and a 401k plan.
Qualified candidates ONLY - apply online for consideration and the potential opportunity to work with a dynamic and growing company.
City of Industry, CA
City of Industry, California
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