Corinthian Colleges Inc.
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Tempe,
AZ
WyoTech - Tempe, AZ
Req# 09-2628
General Duties:
* “Director of First Impressions” for busy student call center close to I-10 & Elliott.
* Responsible for delivering an exceptional customer experience at all times as the main point of contact for call center.
* Promptly answers incoming calls in a professional, polite, upbeat, and articulate manner with consistent emphasis on superior customer service and attention.
* Direct calls to person requested by caller or that person's designate.
* Check and forward all voicemail messages in a timely manner.
* Handle all incoming/outgoing mail and student mail out projects.
* Process and batch credit card payments.
* Schedule student appointments when necessary and update student information in database.
* Facilitate faxes, etc to the call center representatives.
* General clerical duties and responsibilities as assigned.
Requirements
* Energetic, outgoing personality with excellent communication skills (verbal and listening) and strong customer service skills.
* Organized, detailed-oriented and ability to multi task and change directives in a fast-paced environment while maintaining constant focus on excellent customer service delivery.
* Possess’ a sense of urgency and a meticulous attention to detail.
* Ability to maintain positive internal working relationships with campuses, students, and department while projecting superior customer service.
* 2-3 years prior stable work experience as a receptionist - preferably in an inside sales call center environment.
* Fluent bilingual (Spanish) preferred.
* Intermediate Microsoft Office computer skills – Word, Excel, Outlook.
* High School graduate or equivalent.
* Desire to always deliver an exceptional customer experience.
We offer competitive compensation and an excellent benefit package including a comprehensive healthcare program and a 401k plan. Qualified candidates ONLY - apply online for consideration and the potential opportunity to work with a dynamic and growing company.
Tempe, AZ
Tempe, Arizona
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